Manufacturers are battling increasing costs associated with field service and support operations for millions of appliances installed in homes and businesses. At the same time, they are facing competitive pressure to develop smarter IoT-powered machines that self-monitor to reduce failure, downtime, and mean time to repair (MTTR).

Deriving insights from the data generated by IoT-enabled equipment, business operations and call-center agent/customer interactions lies at the heart of addressing these costs. The problem: OEMs have typically amassed volumes of this data, but it is of disparate types (engineering, manufacturing, machine runtime, customer, call center, and field service) and located in data silos that defy integration.

To help them, Bruviti has developed some ingenious solutions. Designed for manufacturers of home appliances, commercial equipment, and industrial equipment, this integrated set of cloud-based software applications enables support and service organizations to slash operational costs by predicting which parts will fail, which reduces truck rolls and boosts call-center effectiveness.

The Bruviti Predictive Suite provides use-specific applications that leverage the power of machine learning and artificial intelligence powered by its IoT Core, which runs on the cloud to integrate and orchestrate disparate machine, business, and human data. Users of Bruviti’s applications can easily analyze data to derive valuable insights for a range of operational use cases that accelerate resolution of customer-support calls and unlock transformative operational models.

“OEMs are sitting on enormous volumes of historical data that is continually augmented in real time by IoT-powered online appliances and machines. The challenge they face is determining how to understand all this data and then apply it to solve critical business problems,” said Andy Chinmulgund, CEO of Bruviti. “With the Bruviti Predictive Suite of Applications, OEMs can now put this data to work and immediately power a range of core operational enterprise applications. Better still, our technology is easily integrated with existing customer-support and service applications to deliver a fast return on investment.”

ZingPR’s brand storytelling campaign for Bruviti

Each month, ZingPR and the Bruviti marketing team convenes to discuss the brand storytelling content that will best illustrate technical leadership, showcase use cases and applications — and power the prospect newsletter and social media. Here are some recent examples…