70-90% of digital transformation initiatives fail, according to the experts. A novel way to de-risk digital transformation while ensuring quick value from it is one of the many topics that will be discussed at the free-to-attend Digital+AI Day.

eGain, the leading provider of cloud-based customer-engagement solutions, just announced the findings of an industry-first survey of contact center agents regarding their biggest pain points in providing service when the customer is on the line. Turns out that the problem they wrestle with is frustrating the customers they're trying to help.